Shipping and Returns Policy

Shipping and Returns Policy
Returns & Exchanges:

At Bike Pro Shop, we do our best to make our
product descriptions as detailed as possible so that you will not encounter
any surprises when you receive our products. We want our
customers to know exactly what they are ordering.

Order Cancellation Policy:

We pride ourselves on our ability to quickly process
all orders that are placed on our site. Most orders are processed
within 12 hours. If you wish to cancel your order for
any reason, please email us at contact@bikeproshop.com as soon as possible.

A large majority of in-stock items are processed and/or
shipped within 12 hours, it is imperative that you contact us during
this time period, so that we can attempt to cancel your order before
it is processed and/or shipped. No request to cancel your order will be taken into account if it has already been processed.

Address error:

It is your responsibility to check the accuracy of this
address and to contact us very quickly to specify a
modification. The latter can only be made if your
order has not yet been processed.

We cannot be held responsible for incorrect shipping
information. We are also not responsible for refused or undeliverable
orders (inaccessible addresses, incomplete addresses, etc.).

In these latter cases, these packages can be returned to us,
but not always.

If your order is returned to the sender, we will
offer you a refund of your order less the shipping costs or
we will offer you a reshipment, according to your choice.

You are not eligible for reshipping or a refund
of your order until your package has been received by the sender.

Return Policy:

We accept returns* for any reason! Whether
you are unhappy or have simply changed your mind. Our
return policy is 14 days from the moment you receive your
products. If for any reason you are not satisfied, simply
fill out this return form. Sign it and then send it with your package to the address
we will give you when you write to our support.